Return & Refund Guidelines

At mskdrheoiaβ„’, operated by Bradshaw International Inc., we want your shopping experience to feel simple, fair, and worry-free. This policy explains how returns, exchanges, and refunds are handled after your order is delivered.

1. Return Window πŸ“¦

Customers may request a return within 30 days after receiving the order.

To be eligible for a return, the item should meet the following conditions:

  • The product is unused and remains in its original condition
  • Original packaging, labels, and tags are included when applicable
  • A receipt, order confirmation, or other proof of purchase is provided

Items that are used, damaged by the customer, missing packaging, or returned without valid proof of purchase may not qualify for return approval.

2. Starting a Return Request πŸ“©

To begin a return, please contact our support team first:

Email: service@qtpabc.com

Once your return request is reviewed and approved, we will provide return instructions, including how and where to send the item.

Please note: Items sent back without prior approval may not be accepted or processed.

3. Damaged, Defective, or Wrong Items ⚠️

Please inspect your package as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us promptly with your order details. Our team will review the issue and help arrange a suitable solution, such as a replacement, refund, or other appropriate support.

4. Items That Cannot Be Returned 🚫

For safety, hygiene, or product-specific reasons, some items may not be eligible for return.

Non-returnable items may include:

  • Perishable goods, such as food or beverages
  • Customized or personalized products
  • Gift cards
  • Final-sale, clearance, or promotional items

If you are unsure whether your item can be returned, please contact us before sending it back.

5. Exchange Process πŸ”

For exchanges, the fastest option is usually to return the original item first and then place a new order for the replacement product.

This helps ensure quicker processing and better product availability.

6. EU Customer Return Rights 🌍

For orders shipped to customers in the European Union, customers may have the right to cancel or return an order within 14 days for any reason.

Returned items must still be:

  • Unused
  • In original condition
  • Sent with original packaging when applicable
  • Supported by proof of purchase

This EU return right applies in addition to our standard return policy.

7. Refund Processing πŸ’³

After we receive your returned item, it will be inspected before a refund decision is confirmed.

If approved:

  • The refund will be issued to the original payment method
  • Processing may take up to 10 business days
  • Your bank or credit card provider may need additional time to post the refund

If more than 15 business days have passed after your refund approval and you have not received the funds, please contact us at:

service@qtpabc.com

8. Return Address 🏒

Please contact us and receive approval before mailing any return package.

Return Address:
Bradshaw International Inc.
10760 4th St, Suite 100
Rancho Cucamonga, CA 91730
United States

We’re Here to Help 🌿

mskdrheoiaβ„’ is committed to making returns and refunds clear, convenient, and customer-friendly. Your satisfaction matters, and our team will do its best to support you throughout the process.

Email: service@qtpabc.com