Shipping & Delivery Policy

At mskdrheoia™, operated by Bradshaw International Inc., we want your order experience to feel clear, dependable, and easy from the moment you complete checkout. This Shipping & Delivery Policy explains how we prepare, process, and ship your items so they can arrive safely and efficiently.

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Our Delivery Promise 📦

We work to provide practical home and lifestyle products with a smooth shopping and delivery experience.

To help reduce unnecessary storage, avoid excessive packaging, and support more efficient fulfillment, some orders may ship from trusted fulfillment locations or partner facilities.

This helps us:

• Keep products available with reliable delivery support
• Maintain fair and reasonable pricing
• Reduce unnecessary packaging and storage waste
• Improve the overall order-to-delivery experience

Thank you for your patience and understanding as we continue to provide a practical and responsible shipping process.

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1. Order Processing Time ⏳

Each order is reviewed and prepared with care before shipment.

Standard Processing Time:
Please allow 2–5 business days for order confirmation, quality review, packaging, and shipping preparation.

Peak Season Notice:
During holidays, special sales, or high-demand promotional periods, processing may take up to 6 business days.

Shipping Fee:
A flat shipping fee of $6.99 applies to all orders.

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2. Estimated Delivery Time 🌎

Delivery times may vary depending on the destination, carrier availability, and fulfillment location.

Please note that delivery estimates may be affected by customs inspections, carrier delays, severe weather, holidays, or other situations outside our control.

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3. Order Tracking 🔍

Once your order has shipped, you will receive an email containing your tracking details.

Please keep in mind:

• Tracking information may take 1–3 business days to update after shipment
• A temporary delay in tracking updates does not mean the package is lost
• Your order may still be moving through the carrier system even if tracking appears unchanged

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4. International Shipping & Customs 🛃

For international orders, packages may be shipped under DDU / Delivered Duty Unpaid terms.

This means:

• Customs duties, import taxes, VAT, or local handling fees may be charged by your country
• These additional fees are the customer’s responsibility
• mskdrheoia™ / Bradshaw International Inc. is not responsible for delays caused by customs clearance
• Customs rules and charges vary by country and region

We recommend checking your local import rules before placing an international order.

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5. Order Changes & Cancellations ✏️

We begin processing orders as quickly as possible to help reduce delivery delays.

To request a shipping address change or order cancellation, please contact us within 12 hours of purchase:

Email: service@qtpabc.com

Once an order has entered processing or shipment preparation, we may not be able to modify or cancel it.

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6. Damaged or Lost Packages ⚠️

Your satisfaction matters to us, and we will do our best to assist if something goes wrong during delivery.

Damaged Package

If your package arrives damaged, please contact us within 72 hours of delivery and include clear photos of the package and damaged item.

After review, we may help arrange a replacement or other suitable solution.

Lost Package

If the shipping carrier confirms that your package was lost in transit, mskdrheoia™ will assist with a replacement or appropriate resolution at no additional product cost.

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7. Contact for Shipping Support 📩

For shipping questions, tracking assistance, or order concerns, please contact us:

Email: service@qtpabc.com

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Thank You for Shopping with mskdrheoia™ 🌿

We appreciate your trust and are committed to delivering your order with care, clarity, and reliable support.